Field Service Engineer

Location:Kansas City, MO
Employment Type:Full Time
Department:Service
Description:Do you love technology? Do you enjoy working in a fast paced environment? Do you strive for success? If so, consider joining imageQUEST, a wholly-owned subsidiary of Xerox, a Fortune 200 Company and one of the World’s Most Admired Companies. At imageQUEST we provide leading-edge document technology, services, software and supplies for all types of office environments.

imageQUEST is rapidly growing and seeking talented candidates who are enthusiastic about customer service. You will be responsible for troubleshooting and diagnosing digital office equipment issues; and repairing and maintaining digital copier equipment (and related technology) in assigned territory. Continuous training on additional equipment and technology provided.

At imageQUEST we use all the latest and greatest technology, supplying our staff with iPhones and iPads to use on the job. We promote a positive working environment and unparalleled career opportunities.

imageQUEST is an Equal Opportunity Employer.
Duties:•Maintain and repair copiers at various customer locations
•Troubleshoot/diagnose digital copier problems in a connected environment
•Interact with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed
•Install all manufacturer-mandated equipment modifications and updates on assigned equipment
•Process required paperwork associated with service of equipment
•Maintain and manage own parts inventory
•Perform other related duties as required
Qualifications:•All levels of experience considered, a strong work ethic required
•Excellent Customer Relations skills are a must
•High School diploma required
•Computer networking experience welcome but not required
•Mechanical background a plus. Must have strong mechanical aptitude
•Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications
•Interpersonal skills and strong customer communication skills
•A relatively high level of analytical ability to identify solutions to human, technical, or administrative problems
•Valid driver’s license, insurable driving record, and own vehicle


imageQUEST offers a variety of ways to supplement your income to include a performance based incentive plan and other perks with a potential of $10K annually.

Our excellent benefit includes a very competitive salary, major medical, dental, prescription, and vision insurance, 401K, Paid Time, and vehicle reimbursement.


Returning Military Vets with Electronic or Mechanical experience encouraged to apply.


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